One of Mercy Centre's particular strengths is the fact we have a clinical programming team which meets each fortnight. This specialised team looks at each individual in terms of developing the best service model for that individual, behaviour support programmes, communication systems for the individual person, and skill development programmes. Its members include a behaviour analyst, clinical psychologist, social scientists, habilitation workers, and receives input from psychiatrists, speech therapists, occupational therapists, and physiotherapist as required.

Mercy Centre staff receive nationally accredited Professional Assault Response Training (PART). Mercy Centre has three accredited PART Trainers on staff.

Mercy Centre has become recognised as a specialist in supporting people who exhibit a range of extreme challenging behaviour.